Refund & Shipping Policy

Last Updated: September 2026

At Volteam Electric Pty Ltd, we supply quality solar, battery, inverter and EV charging products, along with the connectors, cables, mounting hardware and other accessories that go with them. This policy covers how we handle orders placed through the Volteam Shop, our online store, including delivery, returns, refunds and cancellations.

If you’re having a system installed by our team, that work is covered by your quotation, signed agreement and Volteam Electric’s Terms and Conditions, not this policy — see Section 8 below.

Please read this policy before placing an order.

1. Shipping and Delivery

The Volteam Shop stocks a growing range of products, from solar panels, batteries, inverters and EV chargers through to smaller items like MC4 and Anderson connectors, cables, crimping tools, mounting brackets and battery monitors.

Delivery timeframes vary depending on:

  • Product availability and stock levels
  • Supplier availability
  • Your delivery location
  • The size and weight of the item ordered
  • Freight and courier scheduling
  • Weather and other circumstances outside our reasonable control

We’ll keep you informed of your expected delivery timeframe and let you know as soon as possible if anything changes.

2. Delivery of Large or Bulk Items

Solar panels, batteries, inverters and other large or palletised items often need specialised freight rather than a standard courier. For these deliveries, please make sure:

  • The delivery address you’ve given us is correct and easy to find
  • There’s safe, reasonable access for a freight vehicle and delivery team
  • Someone authorised to receive the goods is available, where this is required
  • You’ve told us in advance about anything site-specific we should know — stairs, tight access, acreage, and so on

Additional delivery or handling charges may apply for difficult access or other special delivery requirements.

Smaller items, like connectors, cables and accessories, typically ship by standard courier and don’t require the same arrangements.

3. Damaged or Incorrect Products

Please check your order as soon as you reasonably can after it arrives.

If something is:

  • Damaged in transit
  • Incorrect
  • Missing from your order
  • Different from what you ordered

get in touch with us as soon as possible. Photos of the issue help us sort it out faster.

Please don’t install, use or modify a product you believe is damaged or incorrect before you’ve spoken with us. We’ll assess the issue and arrange a replacement, repair, refund or other appropriate remedy in line with the Australian Consumer Law.

4. Change of Mind Returns

We’re happy to consider returns on unused, unopened products where:

  • You let us know within 7 days of receiving the product
  • The product hasn’t been installed, used or modified
  • It’s returned in its original condition and, where possible, original packaging
  • All accessories, manuals and included components come back with it

Please contact us for approval before sending anything back — we can’t accept a return we haven’t agreed to first.

Change-of-mind returns generally aren’t available for products that were specially ordered, customised, or purchased specifically for an installation project.

5. Products That Cannot Be Returned

Outside of your rights under the Australian Consumer Law, we’re generally not able to accept returns on:

  • Products that have been installed or used
  • Customised or specially ordered products
  • Bulk-pack items (such as connector or cable packs) once opened
  • Products damaged through misuse, neglect or improper handling
  • Products that have been modified after delivery
  • Products returned without our prior approval, where approval is required

None of this affects your rights under the Australian Consumer Law if a product has a major failure or doesn’t meet the consumer guarantees that apply to it.

6. Return Shipping Costs

For a change-of-mind return, you’ll generally be responsible for the cost of return shipping and any handling costs involved.

If a product turns out to be faulty, incorrectly supplied, or damaged in a way we’re responsible for, we’ll cover the appropriate remedy and work with you on the return arrangements.

7. Refunds

Once we’ve received and assessed a returned product, we’ll let you know the outcome.

Where a refund is approved, it’s generally processed back to your original payment method, unless we agree otherwise with you. The amount refunded can depend on the circumstances of the return, including whether delivery or any other service has already been provided.

8. Installation and Other Services

Some products sold through the Volteam Shop, such as solar panels, batteries and EV chargers, may need professional installation. If you’ve also booked Volteam Electric to design, supply or install a system, that project is covered by your quotation, signed agreement and our Terms and Conditions, not by this policy. This includes any deposits, cancellations, scheduling changes or refunds relating to the installation itself.

If you need to make a change to a booked installation, please let us know in writing as early as you can — products may already be on order and costs may already be incurred.

9. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law. Our goods and services come with guarantees that can’t be excluded under the Australian Consumer Law.

10. How to Request a Return or Refund

To request a return or refund, or to let us know about a delivery issue, please contact our team with:

  • Your name
  • Order or invoice number
  • Product details
  • A description of the issue
  • Photos, where relevant

11. Contact Us

If you have any questions about this policy, we’re happy to help.

Volteam Electric Pty Ltd
Email: info@volteam.com.au
Phone: 1300 865 832
Address: U42/16 Crockford St, Northgate QLD 4014