Privacy Policy
At Volteam Electric, we take your privacy and trust with utmost care and caution. The following Privacy Policy discloses what information we collect, how it is used and protected, and your rights with regards to your personal information in accordance with the National Privacy Principles under the Australian Privacy Act 1988 (Privacy law).
Collecting your personal information
Information is collected when you visit our website, fill out a form, request a service, or other activities, features or resources available on our site. Personal information collected includes your name, email address, physical address, phone number, and other contact details. You may, however, visit our site anonymously.
Private information is only collected at your discretion, such as voluntarily submitting your personal details to us. You can choose not to supply your personal information, only it will prevent you from making enquiries and other website-related activities.
When you use our services, we also collect non-personal information, which includes your browser name, the computer you use and its operating system, your internet service provider, and other similar information.
What do we use your personal information for?
The information we collect from our customers are used to provide, operate, and improve our services. This includes using your information for enhanced customer support, to process transactions, and to send you updates and promotions via emails or newsletters.
Your information also helps us better understand your needs and preferences, allowing us to personalise your experience when visiting our site. Most importantly, we may utilise your personal information to improve our website and our products and services using any feedback you provide.
The extent to which we disclose personal information
We do not share your personal information with others without your consent. This does not include trusted affiliates and third parties such as our business partners and suppliers who assist us in operating our website, conducting our business, or providing our services, so long as those parties agree to keep your information safe. We may also release your information when it is crucial to comply with the law or protect ours or others’ rights, property or safety.
How do we protect your personal information?
We implement a variety of security precautions to ensure the safety of your personal information. Your information, which you supplied to us through appropriate data collection, is stored on secure servers and is only accessible by a limited number of personnel. We abide by strict processing practices and security measures to protect your personal information and other data stored on our website against unauthorised access.
Your rights to access your personal information
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@volteam.com.au. We will comply with your request unless providing such access would contravene another person’s privacy.
Upon your request for access, you will be asked to provide a proof of identity. In some instances, we may also ask you to pay a reasonable fee to cover the cost of providing access.
Do we use cookies?
We use cookies to enhance your experience on our site and make service-related processes and other activities expedient. Cookies are used for record-keeping purposes to help us understand and save your preferences for future visits. You can always refuse or control the use of cookies through your browser settings. Declining the use of cookies, however, may result in some parts of our website to not work properly.
Changes to our Privacy Policy
By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy. Volteam Electric may update this Privacy Policy from time to time. Changes will be posted on this website.
