Terms and Conditions

1. Introduction

These terms and conditions govern the use of the https://volteam.com.au website and all content, services, and products offered to both our solar installation and retail and online customers. The website is owned and operated by Volteam Electric Pty Ltd. By engaging our services for the installation, maintenance, and cleaning of solar panel systems, as well as installation of solar batteries, EV chargers and electrical services, you agree to comply with the following terms and conditions. If you do not agree with any part of these terms, you may choose not to access the website or opt out of our services. 

2. Solar services provided

We offer a range of solar services including:

  • Solar panel installation, maintenance, and cleaning
  • Residential and commercial EV chargers installation
  • Solar battery installation

3. Quotations and payment

3.1. Quotations: Our Website offers a free quote for any solar service you may require. Quotations will be made based on the initial consultation and site assessment. There may be changes to the final cost after requirements are fully identified.  

3.2. Payment terms: A deposit is required upon acceptance of our free quotation 20%. The remaining balance must be settled upon scheduling of the job. Payment will be acknowledged on the date on which we receive your payment as cleared funds in our bank account.

3.3. Payment methods: Payments under this Agreement can be made by the following options: bank cheque, cash, credit card or direct deposit.

3.4. Failure to pay: Should you fail to pay any amount that is due under this Agreement, you will be held liable and will be required to pay Volteam Electric any costs associated with the recovery of the unpaid amount, including but not limited to any legal costs incurred.

4. Delivery and installation 

4.1. Site access: You must provide safe access to the installation site. Ensure the premises, including its roof, supporting structures, and electrical wiring, are in good condition and can accommodate installation. You or your representative must be present at the premises for any site inspection, delivery, and installation. 

4.2. Permits and approvals: We will apply for Grid Connection Approval on your behalf. While we await approval, we will keep you in the loop with regards to its progress and promptly inform you of the outcome. It is the customer’s responsibility to obtain any other  necessary permits or approvals required for the installation, however, we can assist with the process upon request.

4.3. System performance: While we endeavour for optimal performance, actual energy generation may vary based on factors including but not limited to, weather conditions, shading, the location of the solar PV unit, and the surrounding flora. 

4.4. Small-scale Technology Certificates (STCs): Small-scale Technology Certificates (STCs) are financial incentives for homeowners and businesses to install eligible small-scale renewable energy systems, such as solar panels, solar water heaters, and heat pumps. 

By rendering any of our renewable energy systems, you hereby agree to assign the right to create STCs to Volteam Electric. You must fill up and sign an STC Assignment form upon delivery of the installation. If necessary, you must also take any further action to allow Volteam Electric to create and/or claim all STCs associated with the system installation. 

5. Warranties and guarantees

5.1. Product warranty: Our products and solar installations meet the highest standards for safety and performance, compliant with all relevant Australian standards, building codes and government legislation. With this, product warranties from manufacturers are provided for solar modules, string inverters, micro inverters, solar batteries, and hybrid systems. 

5.2. Workmanship guarantee: Volteam Electric provides a workmanship guarantee 12 months, which covers any defects in installation. We will provide necessary repairs for any such defect notified to us within the Guarantee Period by replacing the entire or part of the system, whichever is applicable, at no additional cost to you. Any damages caused by external factors will not be covered. 

6. Maintenance and repairs

6.1. Scheduled maintenance: Volteam Electric offers Solar Panel Maintenance services to ensure your solar power system operates at its peak performance and efficiency.

6.2. Repairs: We will cover the repairs should there be any damage to your property caused by the installation of the Solar PV Unit provided that you make a notice by writing to us no later than 12 months after installation, unless otherwise agreed upon. 

We will not cover any repairs resulting from damage caused by “greater force”, malicious damage, or damage caused by abuse, neglect, or accident. 

7. Disclaimer of warranties and liability

7.1. Limitations of liability: To the extent permitted by law, Volteam Electric is not liable for any inadvertent, incidental, or consequential damages. We shall have no liability for any failure or delay due to matters beyond our reasonable control, including but not limited to natural disasters, acts of government, or labour disputes.

8. Termination of contract

8.1. Termination by customer: You may terminate the contract by providing 7 days written notice. Termination of the contract for any reason after the set notice period will result in the forfeiture of your deposit. 

8.2. Termination by Volteam Electric: We reserve the right to terminate the contract if you breach any of these contract terms and conditions. 

9. Making a complaint and dispute resolution

If you have a complaint relating to the system, its installation or this agreement, you can reach out to us by calling us on our telephone number or giving us a written notice by post or email. 

Any disputes arising from these terms and conditions will reach a resolution through negotiation in good faith. If, in any unfortunate circumstances a resolution cannot be reached, the dispute will be referred to mediation before seeking any other legal solutions.

10. Privacy

Volteam Electric will collect information from you to provide the service you hired us to complete. Nonetheless, our collection of your personal information is compliant with the Privacy Act 1988. 

You can access our full Privacy Policy here.

11. Contact information

If you have any questions or concerns regarding our terms and conditions, you can contact us at:

Volteam Electric

U42/16 Crockford St., Northgate QLD 4014


1300 865 832